Faqs

Q. What happened to the pizza kits you used to sell?

A. We discontinued our pizza kits around 1993. While we still receive requests for these kits, the demand was not high enough to keep them on the grocery shelves.

Q. How do I read the expiration dates on the products?

A. To understand how to read the expiration date on the product you had purchase:

For the retail Italian Chef Pizza Sauce 4TS7C E3CG071J10:44
The canners code is 4TS7C
First letter E stands for Month or E=May
(A=Jan through L=Dec)
Second letter is the Year or 3=2003
Last two letters are the day of the month or 07th day
Period which the product was run=1
Line which the product was run on=J
The last four numbers are the time or 10:44

Note: Beginning 2005 3rd letter will be plant or CG and the next number will be the day such as the 20th and the final letter will be the period such as 1 or 2.

Q. How much would it cost to have your products shipped directly to me?

A. In order to find out the shipping cost for the product you would like to have shipped to you, please call (800) So-Saucy, or visit our online store to see the shipping calculation for retail products. Orders are shipping out via UPS.

Q. Where can I find your products in my area?

A. All of our products are sold to distributors and those distributors resell these products to their customers so we unfortunately don’t have a list of everyone who carries our products.

Q. Do you ship your products all throughout the United States?

A. We do ship throughout the United States, however, we do not ship to anywhere in Illinois, due to the fact that our products are located here in stores.

Q. Are all your products gluten free?

A. Yes, all of our products are gluten free. We use no wheat, grams, starch, rye, dextrin, malt, maltodextrin, modified food starch, fillers, natural flavoring, hydrolyzed vegetable protein (HVP), or hydrolyzed plant protein (HPP). None of our products contain any gluten whatsoever.

Q. Do you accept credit cards?

A. We are proud to announce that we now accept credit cards through our Bluepay payment gateway for online orders only.

Q. What is the shelf life on your pizza and pasta sauces?

A. On our pizza sauces the shelf life is 3-5 years and on our pasta sauces the shelf life is 2 years.

Q. What makes your sauces better than any other sauces out on the market?

A. Our products are made with only the finest ingredients, our pasta sauces are chunky not watered down. All of our products are from a family recipe that was used for centuries, by the Pastorelli family. You will not find any other sauce like Pastorelli’s sauce.

Q. Where are you located?

A. We are located in the west loop of Chicago. We have been here for over 85 years now.

Q. There’s funny looking stuff floating around in my vinegar bottle. What is this?

A. Almanacs make reference to “Mother of Vinegar” as a starter to produce vinegar. Pasteur noticed that every liquid capable of being converted into vinegar developed organisms immediately after the commencement of the formation of vinegar. In the finished product of vinegar, the following are present: Alcohol, and other unused nutrients. Their presence, plus oxygen, airborne bacteria and yeast contributes to the formation of “Mother”. “Mother of Vinegar”, a scum-like material, is not a single substance or organism, but a mixture. This can happen in several ways- a loose cap, a bottle with a pinhole in it and by opening a bottle, removing some contents and then re-closing it. Vinegar containing “Mother” is not toxic and at no time were you in any danger. The scum may be removed by filtering and the organisms destroyed by sterilization. A coffee filter works quite well, after which the vinegar may be reheated to 165 degrees to kill any bacteria present. We do not use any chemical inhibitors to retard or eliminate “Mother”, as that would alter the flavor of our natural vinegar. The “Mother Process” can be retarded through refrigeration, but not entirely eliminated. If you have any questions please feel free to call us at (800) So-Saucy (800-767-2829). We have been in the food service business for over 85 years, and we are proud of all our natural ingredient products.

Q. Who is Papa Pastorelli?

A. Leandro “Papa” Pastorelli is the founder of Pastorelli Food Products. For full company history please see our Papa's Story page.

Q. I can’t find your product in my store. Now what?

A. Our retail products are available for you to purchase online or by phone. Simply visit our online Store or call us at 1-800-767-2829. Your order will ship UPS either the same day or next day. Illinois residents please check your local stores. We can only ship orders out of state by UPS.

Q. Did Pastorelli really win gold medals in international food competitions?

A. Yes, we have won several gold medals for our products. They include Gold Medals in: Paris (1979), Vienna (1980), Amsterdam (1981), Rome (1995), Lisbon (1996) and Brussels (1997).

Q. I live in Illinois and want to order your products directly. Is this possible?

A. Unfortunately, at this time we are unable to sell directly to retail consumers living in Illinois. We are not set up to collect the retail taxes. Please Contact us and we can help you find the nearest store to purchase our products.